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Empowerment gives employees the opportunity to :
A hospital generally has a unique structure comprised of a “triangle.” Which three entities make up the triangle?
The ultimate responsibility of implementation of quality relays on
Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the
The leadership style that is said to motivate employees, and that optimizes the introduction of change, is
Who is responsible for developing vision for change:
Which of the following is essential to an effective quality council?
The authority and responsibility of each level of the organization with respect to quality management mechanisms must be specified in the
The person/group legally responsible for maintaining quality patient care is the
A new quality director has reviewed the information related to the Quality Council minutes, and notes the following: – The council meets quarterly. Meetings last approximately 2 hours. – The council roster includes all clinical department managers and the quality director. Attendance ranges from 45-60%. – The primary role of the council is to receive department quality reports, which are then forwarded to the organization’s governing body. Based on the information above, which of the following actions is most appropriate?
In participative management the manager
The first step in the design process of a QI plan is:
A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?
In a crisis situation, when a manager must make a rapid decision, the most effective leadership style is
Performance improvement plan (Order or Arrange):
A suspicious death after surgery occurred in a prestigious hospital. Initial reports suggested that post-operative nurses might have misread physician orders for intravenous fluids. Senior management had concerns about litigation and adverse publicity. In making rapid decisions, the Chief Executive Officer of the hospital should adopt a leadership style that is
Which of the following is the major responsibility of senior management regarding continuous quality improvement?
Effective leaders must be consistent and
In participative management,
The quality professional can best facilitate the development of a “quality culture” in the organization by
Management must establish lines of authority and transparent accountability. Which of the following entities is responsible for all patient care rendered?
The responsibility to promote organizational values and commitment among the staff lies within:
Which one of the following is not an issue that must be resolved when developing a Performance Improvement Plan?
Which of the following attributes is best associated with being a role model as a healthcare quality professional?
After in-depth data analysis, there is evidence of over utilization of computerized tomography to diagnose acute appendicitis. A team has been formed to develop a performance improvement plan for emergency department physicians. Which of the following leadership style is most effective to implement best practice guidelines?
Effective quality management in healthcare requires leaders who are
Within the context of total quality management philosophy, communication of quality is
IHI Global Trigger Tool record reviewers found an unreported case of a radiologist inadvertently causing a small pneumothorax (collapsed lung) by incorrectly positioning a percutaneous small-bowel feeding tube. To whom should the reviewers report this finding?
Success of QI process depends on commitment of
Based on the principles from the Institute for Healthcare Improvement (IHI),
who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?
What is the most frequent cause of failure in any improvement effort?
Commitment of the governing body to quality improvement is essential for the success of quality improvement activities. Quality professional can enhance the board’s commitment to quality by:
Organizational leaders can best demonstrate commitment to a new quality improvement initiative by:
In a hospital accredited by The Joint Commission, ultimate responsibility for all medical credentialing decisions lies with the
Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital’s new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?
Healthcare quality professionals can best communicate organizational values and commitment through
Responsibility for providing organizational direction for a facility’s Continuous Quality Improvement program rests with the
Which of the following is the FIRST step in facilitating change in an organization?
A chief quality officer has the responsibility for education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must
Who has the responsibility of determining improvement priorities in a healthcare organization?
A healthcare organization wants to adopt concurrent review process instead of retrospective review. To facilitate this changes the first to be inspired are
A chief quality offer has the responsibility for education and implementation of
a quality improvement process. To affect cultural change, the chief quality officer
Which of the following is most important to the successful implementation of quality improvement activities?
The member or group responsible for continuous improvement of organization