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Which of the following is NOT a function of the facilitator on a quality improvement team?
Productive teams must have all of the following except
The Board and Chief Executive Officer have renewed their commitment to improving quality in Hospital X. Your primary role as the Director of Quality & Patient Safety should be
When a team evaluating the use of restraints starts to discuss a liability claim related to a patient, the facilitator should
Which of the following is least likely to be included in an effective project charter?
For continuous quality improvement team to be successful, who must be included in the team?
By forming a team After 1 month team attendance is declined , which stage of team development:
Upon completion of a performance improvement project, who is the best person to compile and write a report?
In a project to improve the safety of surgical care in an acute care facility, which of the following is a responsibility of the healthcare quality professional?
Facilitating a team in improvement of care level of health/ cognitive statue quality facilitator should:
Which stage cause the team to dissolve prematurely?
Team cohesion is established during which of the following stages of team growth?
One member of an improvement team has been exhibiting disruptive behavior since work on the project began 6 weeks ago. What should the team leader do in the first instance?
Quality teams can be an important component in an organization quality improvement as avenue (a way) for:
Which of the following make a successful focus group?
Team building goals for a first meeting should include all of the following EXCEPT:
What is the main purpose of the team charter?
The best way to evaluate any team is by:
As facilitator of the Performance Improvement Oversight Group, the CPHQ
The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is
Quality improvement team development stages include all of the following EXCEPT:
A multidisciplinary team is tasked to implement a picture archiving and communication system (PACS) in a large acute care facility. Staff in the outpatient department are resisting the necessary changes. Who should the team leader approach about this issue in the first instance?
Team members are divided about the next course of action in an important project. It appears that the conflict is severe enough to warrant intervention. Who is responsible for managing the conflict?
When the CPHQ creates a Performance Improvement Team, it is inappropriate to
Leadership can best integrate performance improvement within an organization through
The best reason to evaluate team meetings is to
Which of the following factors is LEAST likely to contribute to the success of a team?
A meeting facilitator notices that the team has a tendency towards groupthink. What is one structural way to correct this problem?
The CPHQ distributes the topics for discussion prior to a committee meeting. The premeeting packet should contain
Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?
Which of the following should a Quality Council provide to best ensure success of performance improvement teams?
A team that uses the scientific approach ideally does all of the following EXCEPT
In an organizationwide QI model, the person or group usually accountable for continuously assessing and improving performance at the department level is the
The CPHQ evaluates the Performance Improvement team to ensure it is effective and efficient. Three areas to evaluate are completion of assigned tasks, the ability of the team to cooperate and reach a consensus, and the
Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of
Which of the following actions should a facilitator make the highest priority during the customer focus group process?
Which of the following activities is NOT usually part of project closure?
In order to perform a task for which one is held accountable, there must be an equal balance between responsibility and
During a meeting, the facilitator notices that one of the participants is getting agitated. After the meeting, what would be the best question for the facilitator to ask the participant?
Performance improvement teams should always be required to:
When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?
Process improvement is new to a team leader and her team. How should the team move forward with their improvement project?
Responsibility of quality improvement teams include all of the following except:
During a meeting, the facilitator must intervene several times to stop disputes between participants. Is this appropriate?
A team approach in quality improvement activities is preferred when
For CQI to be successful who must be included in team
You lead one of the organization’s strategic quality initiative teams. One of your key members consistently arrives at least 15 minutes late. Your best approach is to
Quality improvement teams are beneficial because they
For a continuous quality improvement team to be successful, who must be included on the team?
At one of its meetings, the team has digressed from its original discussion. Who is responsible for bringing the conversation back to the meeting agenda?
The role of a team facilitator is to focus on
A team approach to problem solving is most useful when
To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who should be included on a quality improvement team?
The responsibility for providing organizational direction for a facility continuous quality improvement program frequently rests with the quality
In preparing for a meeting, what should be sent to the team members in advance?
An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must
An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of x-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?
Team charted in mental & psychiatry health to improve level of care, the facilitator should be knowledgeable about
Which of the following actions is the most appropriate for the team leader to take during the norming stage of team development:
In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?
Among the following factors, competency assessment of staff is least influenced by data related to
The healthcare quality professional’s role in a quality improvement team should least likely be
When the team members start to interest in hearing each other and being on focus on goals and to respect each other, this is the stage of:
Which of the following team members is responsible for keeping meetings focused?
In closing a project, a team is evaluating its work. This evaluation may include all of the following except
A facilitator`s best start with a team is to:
During patient focus group, the facilitator should do first: