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A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient’s understanding of the teaching?
A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?
Which of the following is the best approach when implementing a National Patient Safety Goal related to identifying potential errors in a patient’s care, treatment, and services?
The best approach for training staff about quality and patient safety is to
The most effective way for a healthcare quality professional to communicate quality improvement activities to the medical staff is by
Patient satisfaction scores for a community hospital demonstrate multiple areasfor improvement including a need to improve attractiveness of the facility, responsiveness to patient needs, and physician and nursing communication. Based on these results, which of the following would the healthcare quality professional
also expect to find?
A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?
Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?
A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should
A continuous quality improvement organization promotes vigorous education and training/retraining in order to :
The best way to evaluate the effectiveness of performance improvement training is through :
The most effective tool to improve communication between caregivers is known as
Situation-Background-Assessment-Recommendation (SBAR) is a
A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to
Education and training of all employees in quality management principles must be done continuously in order to:
Ask staff recall of the appropriate use of safety behavior in which level
Measurement of effectiveness of a seminar delivered to the staff on new methods for training asthmatic patients to use metered dose inhaler is best done by:
An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do
Developing educational training program in quality improvement, what component should be included
After education of continuous quality improvement program to evaluate effectiveness of the program:
Barriers to effective communication include
A nurse receives a verbal order for medication from physician, the nurse should
A poster contain information will most effectively convey outcome information to internal customers?
Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?
The main purpose of conducting a focus group is to
In a facility which allows verbal/telep=hone orders, a nurse is asked to take a telephone order for the sedative medication Zoplicone to help a patient with insomnia. The nurse should:
Which of the following is the most effective means of communicating commitment to patient safety?
For which of the following situations is closed-loop communication most beneficial?
Which of the following is NOT an appropriate criterion for an inservice training program on pain management?
To develop organizational Performance Improvement training, you will not need to
After developing the organizational Performance Improvement training
The effectiveness of Performance Improvement training can be measured most accurately