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The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is
Leadership can best integrate performance improvement within an organization through
Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?
Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of
Performance improvement teams should always be required to:
A team approach in quality improvement activities is preferred when
Quality improvement teams are beneficial because they
A team approach to problem solving is most useful when
An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must
In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?
Which of the following team members is responsible for keeping meetings focused?
Which of the following is NOT a function of the facilitator on a quality improvement team?
When a team evaluating the use of restraints starts to discuss a liability claim related to a patient, the facilitator should
Upon completion of a performance improvement project, who is the best person to compile and write a report?
Team cohesion is established during which of the following stages of team growth?
Team building goals for a first meeting should include all of the following EXCEPT:
Quality improvement team development stages include all of the following EXCEPT:
The best reason to evaluate team meetings is to
Which of the following should a Quality Council provide to best ensure success of performance improvement teams?
Which of the following actions should a facilitator make the highest priority during the customer focus group process?
When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?
The responsibility for providing organizational direction for a facility’s continuous quality improvement program frequently rests with the quality
For a continuous quality improvement team to be successful, who must be included on the team?
To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who should be included on a quality improvement team?
An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of x-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?
For CQI to be successful who must be included in team
At one of its meetings, the team has digressed from its original discussion. Who is responsible for bringing the conversation back to the meeting agenda?
The responsibility for providing organizational direction for a facility continuous quality improvement program frequently rests with the quality
Team charted in mental & psychiatry health to improve level of care, the facilitator should be knowledgeable about
The healthcare quality professional’s role in a quality improvement team should least likely be
A facilitator`s best start with a team is to:
The Board and Chief Executive Officer have renewed their commitment to improving quality in Hospital X. Your primary role as the Director of Quality & Patient Safety should be
For continuous quality improvement team to be successful, who must be included in the team?
Facilitating a team in improvement of care level of health/ cognitive statue quality facilitator should:
Quality teams can be an important component in an organization quality improvement as avenue (a way) for:
The best way to evaluate any team is by:
Team members are divided about the next course of action in an important project. It appears that the conflict is severe enough to warrant intervention. Who is responsible for managing the conflict?
A meeting facilitator notices that the team has a tendency towards groupthink. What is one structural way to correct this problem?
In an organizationwide QI model, the person or group usually accountable for continuously assessing and improving performance at the department level is the
In order to perform a task for which one is held accountable, there must be an equal balance between responsibility and
Responsibility of quality improvement teams include all of the following except:
You lead one of the organization’s strategic quality initiative teams. One of your key members consistently arrives at least 15 minutes late. Your best approach is to
The role of a team facilitator is to focus on
In preparing for a meeting, what should be sent to the team members in advance?
Which of the following actions is the most appropriate for the team leader to take during the norming stage of team development:
When the team members start to interest in hearing each other and being on focus on goals and to respect each other, this is the stage of:
During patient focus group, the facilitator should do first:
When choosing an outside consultant to lead employee focus groups, what priority areas of expertise should CPHQ look for?
By forming a team After 1 month team attendance is declined , which stage of team development:
Which stage cause the team to dissolve prematurely?
Which of the following make a successful focus group?
Cohesion will be which stage of team building
After PI team finish the program who will submit results to the GB
To reach team consensus, team leaders should do all of the following except
In closing a project, a team is evaluating its work. This evaluation may include all of the following except
Productive teams must have all of the following except
Which of the following is least likely to be included in an effective project charter?
One member of an improvement team has been exhibiting disruptive behavior since work on the project began 6 weeks ago. What should the team leader do in the first instance?
What is the main purpose of the team charter?
A multidisciplinary team is tasked to implement a picture archiving and communication system (PACS) in a large acute care facility. Staff in the outpatient department are resisting the necessary changes. Who should the team leader approach about this issue in the first instance?
Which of the following factors is LEAST likely to contribute to the success of a team?
Quality improvement teams are responsible for all of the following EXCEPT
Which of the following should be omitted from a performance improvement project report?
A team that uses the scientific approach ideally does all of the following EXCEPT
Which of the following activities is NOT usually part of project closure?
Process improvement is new to a team leader and her team. How should the team move forward with their improvement project?