Chapter one – Special one

Which of the following is the BEST definition of process?

First step of strong organization culture: 

Health care organization is complex system. In complex system all of the following are right except:

Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A’s success can best be attributed to

The best approach for training staff about quality and patient safety is to

Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the
organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

A policy for “time-outs” in an operating room was initiated in the first quarter. The second quarter data demonstrated only 40% compliance with all elements of the process. The first step the Quality Council should take is to

An organization can best measure its effectiveness in meeting customer expectations by :

A health plan is required to have a mechanism for members to submit complaints. Which of the following actions must be included in the complaint analysis to ensure the plan makes full use of this type of information?