Chapter 2 – CPHQ Quiz

Which of the following is the major responsibility of senior management regarding continuous quality improvement?

Within the context of total quality management philosophy, communication of quality is

Quality improvement plan must be first

The mission statement of the organization describes

Ask staff recall of the appropriate use of safety behavior in which level

After education of continuous quality improvement program to evaluate effectiveness of the program:

The ultimate responsibility of implementation of quality relays on

A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

The most effective way for a healthcare quality professional to communicate quality improvement activities to the medical staff is by

Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

The best way to evaluate the effectiveness of performance improvement training is through :

Organizational leaders can best demonstrate commitment to a new quality improvement initiative by:

A chief quality offer has the responsibility for education and implementation of
a quality improvement process. To affect cultural change, the chief quality officer
must

Which of the following best describes an organizational vision statement?

Which of the following is the FIRST step in the strategic planning process?

In deciding whether to apply for an external quality award, the first step is to determine if the award criteria

A suspicious death after surgery occurred in a prestigious hospital. Initial reports suggested that post-operative nurses might have misread physician orders for intravenous fluids. Senior management had concerns about litigation and adverse publicity. In making rapid decisions, the Chief Executive Officer of the hospital should adopt a leadership style that is

Effective quality management in healthcare requires leaders who are

Which of the following information should an organization consider first when developing the Quality Management and Patient Safety plan?

A hospital generally has a unique structure comprised of a “triangle.” Which three entities make up the triangle?