CPHRM Chapter 1 – Healthcare Operations – Quiz
0 of 20 Questions completed
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 20 Questions answered correctly
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Which of the following is an example of risk avoidance?
Which of the following is NOT part of risk identification and analysis?
The medical record historically has been a tool of risk management. In the event of an untoward outcome or unusual incident, documentation in the medical record should include:
1- A description of the occurrence.
2- Comments about the notification of and related care provided by the patient’s physician.
3- The fact that an incident report was completed.
4- The fact that the risk manager was notified.
To maintain confidentiality of an incident reports:
1- Send the incident report directly to risk management.
2- Never make incident report part of the medical record.
3- Never mention the facts of the incident in the medical record.
4- Maintain the originals in the risk management office and a copy in the originating department.
Generally, an “incident” is defend as:
For a risk management program to be Effective, it needs which of the following?
1- Organizational Commitment.
2- Visibility and access.
3- Physician acceptance or understanding.
4- Complete authority.
The ultimate goal of enterprise risk management is to :
Which of the following are risk treatment strategies?
1- Risk anticipation.
2- Risk avoidance.
3- Risk retention.
4- Risk transfer.
Education and training of staff members regarding incident reporting should include which of the following instructions?
1. Document relevant facts and circumstances (e.g., patient ID, time, locations, identity of witness) while memories are fresh.
2. Where an error did not reach the patient (i.e., a near miss) and no serious harm was apparent,
reporting is optional.
3. Where a single individual committed an error, it is necessary to investigate all pertinent facts and
4. Where an error causing patient harm was the result of clerical error, an incident report should be
Through media coverage, a risk manager hears of a recent patient safety event at a neighboring
hospital. A medication was administered to three infants on two occasions resulting in one infant
death and two infants requiring additional healthcare services. This medication is widely used in the
risk manager’s organization. Which of the following is the risk manager’s best course of action?
To have a successful quality improvement process, a risk management program must have which of the following?
1- An autocratic management style.
2- Interactive multidisciplinary teams.
3- A mindset that most problems are caused by processes.
4- Full support of senior management.
A root cause analysis (RCA) is a process to determine what happened,
An emergency response plan for infant or child abduction should be developed with collaboration of an interdisciplinary team that includes nursing and
When evaluating the effectiveness of the risk management program, it is important to
1. confirm data is normalized using commonly recognized benchmarks.
2. mandate adverse events are reported within 30 days of the occurrence date.
3. examine trends of reduction in claims volume and severity.
4. evaluate success of measures implemented to address identified risk.
A nursing assistant finds a patient on the floor. The patient explains he was attempting to go to the bathroom when he slipped and fell. The incident is reported to the patient’s physician and head nurse. Who is responsible for completing the incident report?
Which of the following is true about failure mode and effects analysis (FMEA)?
Which of the following takes place FIRST in a root cause analysis (RCA)?
A risk manager should use a fishbone diagram to illustrate
When left alone in an emergency department (ED) treatment room, a patient attempts suicide by using the instruments in a suture set to slash his wrist. The patient is immediately taken to surgery to
repair the damage. To identify appropriate process changes, the risk manager should conduct
Which of the following should be FIRST in a series of presentations to the Board, medical staff, and employees regarding a risk management program?