0 of 24 questions completed
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 24 questions answered correctly
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
A Quality Council has examined data on patient falls and determined that a comprehensive falls prevention program is needed. The first step in increasing staff awareness of this initiative is to:
The followings can enhance the spread of the change in the organization except:
A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?
To facilitate change within an organization, a CPHQ should
A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely
To properly disseminate performance improvement information,
A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT
A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by:
A cardiologist refuses to accept that his inpatient acute myocardial infarction rate for the past 12 months is high. To convince the cardiologist, which of the following steps should the healthcare quality professional take?
Which of the following strategies is MOST effective in achieving widespread adoption of a new electronic medical record system?
One member of an improvement team has been exhibiting disruptive behavior since work on the project began 6 weeks ago. What should the team leader do in the first instance?
The office layout at an acute care facility was restricting the work flow and was not customer friendly. The management decided that a redesign of both the layout and the process in which patients are registered and receive care was required. What is the greatest barrier to success?
A team is developing a checksheet to record the reasons patients are readmitted within 48 hours of discharge. What is the best way of ensuring the checksheet is effective?
Which of the following is the FIRST step in facilitating change in an organization?
To enhance coping of the desired behavior by the employee, you should
Which of the following steps occurs first in facilitating change in an organization?
In order to introduce performance improvement concepts throughout the organization, a healthcare quality professional should consider implementing all of the following steps except
The best way to facilitate change within a healthcare organization is to
The senior leaders of a hospital have decided to adopt Lean methodology, to which there is a large degree of resistance among the staff. Each of the following is an effective strategy for change management except
When introducing continuous quality improvement (CQI) into an organization, a chief executive officer must first
A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the
To effectively communicate performance indicator results, information should be disseminated to the
Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the
To establish evidence based practice guideline, it is best to