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A balanced scorecard for an organization is best described as
Balanced scorecards are useful because they
In your capacity as the Director of Quality and Patient Safety at a 1600-bed tertiary referral center, you are consulted to assist in the development of a balanced scorecard. In selecting measures for the scorecard, the “perspectives” commonly used include all of the following except
Which of the following statements about the balanced scorecard is FALSE?
Which of the following tools is most useful for linking an organization’s strategy to action and desired outcomes?
Healthcare quality program had prepared a balanced score card that displayed patient satisfaction was 98%, financial target has been met , medication error had been increased by 30% and heart surgery rate decreased 3% , what additional information the governing body may ask for?
As a performance measurement system, the key value of the “balanced scorecard” concept is its ability to
The main difference between a dashboard and a scorecard is that…